Crashing on same page

Pap's Avatar

Pap

19 Sep, 2013 01:36 PM

The app keeps crashing on the same page of the photo album. What to do?

  1. Support Staff 1 Posted by Jane on 19 Sep, 2013 02:49 PM

    Jane's Avatar

    hi Pap,

    we apologize for the inconvenience. there is a report problem button under you app setting -> about, can you click that to send us a report?

    also can you let us know
    1) which ios version you are running under. (our app has not been tested on ios 7 when we launched because it wasn't available, so there are likely issues there)
    2) which photo sources did you use, how would we recreate the problem?
    3) did you log in? and is your ipad connected to wifi while it crash?

    we will let you know what we found once we get your info.

    Thanks.

  2. 2 Posted by Yahoo on 19 Sep, 2013 11:44 PM

    Yahoo's Avatar

    Thanks for your quick reply.

    I am still using IOS 6. The photo sources are iPad photos and Dropbox. I am on wifi. Yesterday I edited the entire book but then last night when tried to view it it crashes over and over on page 22. Tried to reboot iPad but didn't help.

    I also just got a message saying the app couldn't send the report.

    Sent from my iPhone

  3. Support Staff 3 Posted by Jane on 20 Sep, 2013 03:50 PM

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    hi , I got your problem report that contains the log, and also cross check our server log, can you let us know which book is the one that crashes on page 22?

  4. 4 Posted by Yahoo on 21 Sep, 2013 01:22 AM

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    Thanks Jane, it is called Switzerland July 2013 under My Story. It crashes when trying to move from slide 21 to 22. It crashes back to desktop.

    I really hope it can be fixed as I spent a lot of time making the book.

    Sent from my iPhone

  5. Support Staff 5 Posted by Jane on 24 Sep, 2013 09:46 AM

    Jane's Avatar

    hi,

    We have recreated the bug, and the problem appears to be a program bug, the team has worked out a fix. Unfortunately, there is no easy way to send you a "patch" and you will need to install a new version that contains the fix on top of it. We will submit the fix tomorrow, but due to the Apple's App Store review cycle, it is likely to take up to 2 weeks before you can download it.

    We sincerely apologize for the inconvenience.

  6. 6 Posted by Yahoo on 24 Sep, 2013 11:34 AM

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    Thank you. Will I be able to recover my album?

    Sent from my iPhone

  7. Support Staff 7 Posted by Jane on 24 Sep, 2013 11:58 AM

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    Yes, your album will still be usable after you upgrade.

  8. 8 Posted by Yahoo on 24 Sep, 2013 01:15 PM

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    So glad to know that. Thank you.

    Sent from my iPhone

  9. 9 Posted by Yahoo on 25 Sep, 2013 03:09 PM

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    Hi Jane,

    A new question, I downloaded the IOS7 update and i see there I now no longer an option to use without signing in. But my albums were created without signing in and if I sign in now they are missing. Can you please tell me how I may get them back?

    Thanks!

    Sent from my iPhone

  10. Support Staff 10 Posted by Jane on 25 Sep, 2013 03:13 PM

    Jane's Avatar

    hi,

    It seems when we update the build for ios7, the skip login button was mistakenly hidden. We will add it back in the next build refresh, along with the fix for the crash you saw.

  11. 11 Posted by Yahoo on 26 Sep, 2013 12:30 AM

    Yahoo's Avatar

    Thanks! I think it has great potential, please keep it up. Thanks also for your great customer service.

    Sent from my iPhone

  12. 12 Posted by Yahoo on 16 Oct, 2013 04:44 AM

    Yahoo's Avatar

    Hi Jane,

    I wonder when will you update to add back the skip login button? I haven't been able to access my created albums.

    Thank you.

    Pastra

    Sent from my iPhone

  13. Support Staff 13 Posted by Jane on 17 Oct, 2013 02:22 AM

    Jane's Avatar

    hi Pastra,

    The new build is still waiting for Apple to approve. While we plan to launch the new build (which is our 2.0 release) early Nov, to thank you for taking the time to write to us and help us improve the product, we will give you a new promotion code as soon as we get Apple's Approval, so that you can download earlier than the public. the 2.0 is actually a complete rewrite of the 1.0 app, and it looks like a different app, here you can take a peak
    http://tapsbook.com/sayhi/

    sorry that you have to wait a little longer, but I am sure the wait is worth it.

    Jane

  14. Support Staff 14 Posted by Jane on 25 Oct, 2013 08:55 PM

    Jane's Avatar

    Hi Pastra,

    We just pushed a new update to the App Store yesterday.

    If you have iOS 7 and auto-update turned on, then it should automatically update to this latest version for you. If not, please manually update to the latest version to access your previously created albums.

    As we previously communicated, you will notice that we gave the app a complete makeover so it's now much cleaner and aesthetically pleasing. We've also made it smarter than features such as auto-relayout after you remove or add a photo, ability to move photos between pages, and designation of any photo as your book cover.

    If after you update to the newest version, you still run into issues, please let us know.

    Thanks again for using Tapsbook and as always, we'd love to hear any feedback or suggestions you may have.

    Best Regards,
    Jane

  15. Support Staff 15 Posted by Jane on 28 Nov, 2013 02:50 AM

    Jane's Avatar

    Hi Pastra,

    Want to follow up with you and see how are you like the new 2.1.1 version of the app, if you see anything that you would like us to improve on or fix, please let us know. Thank you so much!

  16. Jane closed this discussion on 28 Nov, 2013 02:50 AM.

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